FAQ
I Got a Charge On My Card That Says "SP DUCKSILENT"
Yes, "SP DUCKSILENT" is our current bank statement descriptor, this is what may appear on your statement. That means the charge is legitimate and comes from us. If you have any concerns, feel free to contact us.
Can I cancel my order after I've made a purchase?
Yes, you can. The customer has 14 days after product purchase to request a cancellation or refund.
Orders that have not shipped yet are subject to a 10% cancellation/restocking fee if more than 24 hours have passed since the order was placed. Orders cancelled within 24 hours of purchase are fully refundable.
Orders that have already shipped or arrived will be subject to a 30% restocking fee within the 14-day window.
Once 14 days have elapsed, no refunds will be provided.
We will waive the restocking fee if the product arrived faulty or damaged. All returns for personal reasons are subject to the 30% restocking fee. Depending on your location, we may provide a return shipping label, but in most cases you will need to ship the item back to a return address provided by our team via email.
What types of payment do you accept?
We accept all major payment methods and ensure all transactions are secured:
Visa, Mastercard, Maestro, American Express (AMEX), Discover, Diners Club, UnionPay, Shop Pay, Apple Pay, Google Pay, Bancontact, and iDEAL.
What if my order arrives damaged?
If your order arrives damaged or defective, please contact us within 14 days of receiving the order. We will ask for photos and in some cases a video of the damage. Once reviewed, we will arrange either a full refund or a reshipment at no extra cost.
Where do you ship from?
Our products are carefully packaged by our handling team to ensure they arrive in perfect condition. We primarily ship from fulfillment centers in the United States, Eastern Asia, and Western Europe. If your item is out of stock at the nearest location, we'll ship it directly from our production line with the same delivery times indicated on our shipping page.